Shipping & Returns
Standard Ground
Standard Shipping method at Rocking M4 Enterprises is ground shipping.
Most small-to-medium-sized orders will be shipped via UPS, FedEx, and the United States Postal Service.
Rocking M4 Enterprises will email you a tracking number and you can track the order. Shipments usually arrive 1-6 business days from the time they leave the warehouse.
(Note: Signatures are not required for Small Parcel deliveries, but the decision to leave your package will ultimately be at the discretion of the delivering carrier. If you have any special delivery instructions for the carrier, we recommend placing a note on your door on the day of delivery referencing your tracking number and request. )
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Expedited Shipping
Expedited Shipping Services are available by request only. Please call 970-203-4164 to place your order when expedited shipping is needed. Expedited shipping includes Next Day, or over night delivery to most locations.
Expedited shipping fees are based on item size, weight and the delivery destination. Multiple item rates will be calculated separately.
Expedited shipping is not available for orders shipped to P.O. boxes.
Rocking M4 Enterprises will not be liable for expedited shipping charges due to delays in order lead times. Expedited shipping services are offered only to speed up the transit time. We have no control over the in−house time of an order (the time prior to shipment) and do not guarantee or promise delivery dates, which is why we request that our customers plan ahead and place timely orders that allow for both inhouse and transit time.
Lead time stated on the product pages represents the average time for manufacturers to ship their products and is not to be taken as a guarantee. Instead, it should be used as a guideline for estimating lead time. Contact Customer Service to arrange for expedited shipping.
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Outside the 48 States
We offer shipping to Hawaii, Alaska and International addresses on most items weighing 50 pounds or less.
Due to carrier⁄manufacturer restrictions, some items cannot be shipped to Alaska, Hawaii or International addresses. You may find the Restricted States⁄Country Notice on the product page. The shipping rate to Alaska, Hawaii or International addresses will vary based on the destination, weight and dimensions of the package(s), and shipping method. Your estimated shipping cost will be displayed at the checkout page before you submit your order. Extra shipping charges may be applied, and we will contact you to approve the extra charges if necessary.
Attention International Buyers: Please note that Rocking M4 Enterprises is not responsible for any taxes, duties or fees including brokerage fees and customs that are associated with any purchase. These additional charges are the customer's responsibility.
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About Estimated Shipping Times
Your satisfaction is our priority. At Rocking M4 Enterprises we work to bring you the best possible service and accurate shipping times for our products. These times are estimates only.
The "Shipping Note" is provided to Rocking M4 Enterprises by each manufacturer and is an estimate of the average number of business days it takes the manufacturer to process your order and ship the item from its warehouse. These shipping times are not a guarantee. If you have a time−sensitive project we recommend that you contact us and arrange expedited shipping.
Products marked "In Stock " are items that we have in stock or for which the manufacturer has provided us a real−time inventory feed. These items are normally shipped from the warehouse within three business days, however, these products are subject to prior sale and availability, and lead times are not guaranteed.
Occasionally, items shown to be in stock or available get pre−sold. On the rare occasions this occurs, you will be sent an email notification that your item is on backorder. You have the option to wait for the item, cancel your order for a full refund or select a different item to order. Custom−made products can have varying ship times and we recommend ordering custom products well in advance to avoid project delays.
Rocking M4 Enterprises is not liable for costs associated with shipment delays.
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Return and Exchange
14−Day Money−Back Guarantee
If you would like to return an item that is in like−new condition with original product tags and packaging that has not been installed, used, worn or modified, you may return the product at your expense within 14 days of receipt.
RETURN AND EXCHANGE COULD ONLY BE APPLIED WITHIN 14 DAYS AFTER DELIVERY.ALL CUSTOMERS ARE REQUIRED TO SUBMIT A RETURN REQUEST FIRST TO OBTAIN A RETURN AUTHORIZATION.Return address & instructions may vary for different products from manufacturers. If a return is done without any authorization or at least some communication, we reserve our right to refuse it or send it back to the sender at the sender's expense.
The item(s) must be returned in new and resalable condition with all paperwork, parts and accessories and in original boxes only, to insure proper credit.
Any additional fees for shipping internationally, shipping to HI or AK, or any minimum order fees are all non−refundable. Customers who place orders online are responsible for the accuracy of their product selection and information entered.
Customers who place orders by phone or chat must review their receipt for accuracy within 24 hours.
Some of our products are offered with free shipping. Please be aware that if you return one of these products, the actual outbound shipping costs will be deducted from your return refund.
Please keep in mind that once an order has been shipped, it cannot be cancelled. If you refuse an order, it will then fall under our standard return policy, where roundtrip shipping costs will be deducted from your refund.
You can expect your refund within four weeks from the date you return your package. In most cases you will receive a refund sooner, but we estimate four weeks because of the time required for return shipping (up to 14 days), product inspection at our returns facility (up to 5 business days), and processing from your bank or credit card company (up to 5 business days). Most refunds are issued to the original method of payment. We reserve the right to refund in a different way of payment.
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Damaged, Defective Items, or Shipment in Error or Shortage.
If you receive a damaged or defective item, submit a return request within 7 days after delivery.Please send us your order number, item number, email address and phone number. We will make every effort to replace the item in a timely manner. No additional shipping charges or replacement costs would be required.
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Return Exceptions
Our Standard Return policies do not apply to all items. Below is the Return Exception Policy.
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Hats
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Special oder or customized products
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Items with Non-Returnable Notice
Items listed with Non-Returnable notice in product page are not qualified for 14−Day Money−Back Return Policy.
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Updated July 11, 2022
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